Delivery Information, Rates and Returns

Delivery Information, Rates and Returns

Delivery - Goods are priced in UK sterling. For delivery to any country outside the UK please telephone +44 (0) 1767 686666

Please see individual product details for current delivery times. Our parcel carriers deliver weekdays between 8am and 6pm.

Please note that BBQ's may arrive on a pallet due to the weight and size. Insurance restrictions mean the delivery driver will not be able to carry the barbecue up or down steps, through a property, wheel the pallet across a gravel driveway or up particularly steep driveways. Unfortunately, the delivery company we use are also unable to remove items from the pallet or take the pallet away with them. The driver will only be able to wheel the pallet as far as physically possible, which may only be kerbside.

Purchasing your BBQ with our free delivery service, is agreeing to these terms and conditions.

We can offer a paid service to build and deliver your BBQ. Please call us first, to discuss your requirements.

A failed delivery will automatically be attempted on the next working day, any further attempts will incur additional charges. If a delivery attempt has been made the driver will leave a card detialing your locl depot. Please do as instructed and don't just ignore the card. If nobody is available to receive and sign for the delivery it can be left in a safe location or with a neighbour, please specify details in the special instructions field. We Offer free delivery for orders over £50 within the Mainland UK, *Excluding Scottish highlands as denoted below.

UK Mainland Delivery (Yellow Areas):

Under £50.00 = £5.95
Over £50.00 = Free

Saturday Surcharge - UK Mainland (Yellow Areas)

Parcel rate = £35.00
Pallet rate = £50.00 calcuated by weight

All Highland, Channel Island deliveries are subject to the charges below: (Green Areas):

Up to 1kg = 5.95
Up to 5kg = £15.99
Up to 19kg = £15.99 Delivery Charge
Orders over 20kg will be calculated at the checkout

All Ireland & N. Ireland deliveries are subject to a delivery charge of:: (Grey Areas):

Up to 1kg = 5.95
Up to 5kg = £15.99
Up to 19kg = £25.99 Delivery Charge
Orders over 20kg will be calculated at the checkout

European Destinations:

These are calculated in the checkout, please ensure the correct country desitnation is selected from the drop down.

Please note that these charges are due to courier surcharges and are unfortunately not something we can build into our overall pricing structure.

Damaged or missing items must be reported within 24 hours. We will not be liable to you if a 'non-signature' service is requested, or written instructions are given to leave goods in a 'safe' location, and the goods are subsequently lost or damaged.

- We require a photo of the damages emailed to us at sales@bedsbbq.co.uk
- Once photo evidence has been received we can organise a replacement for the damaged part.

Cancellations & Refunds

At Bedfordshire Barbeque Centre Ltd we want you to be delighted with your order, so if you are unhappy you can return them within 14 days of receipt for a replacement. Goods must be in the same condition as when despatched. We will refund any postage costs if the return is a result of our error we made in fulfilling your order. If the goods are faulty/Damaged and if possible the damaged parts of the order/BBQ will be replaced in the first instance. Any refunds will be made within 30 days. This does not affect your statutory rights.

To make a return please send the item(s) together with the original invoice and a covering letter explaining the reason for the return. Please wrap all items securely in original packaging and send to the address below:

Bedfordshire Barbeque Centre
Caldecote House Farm
Caldecote Green
Upper Caldecote
SG18 9BX
United Kingdom

For your protection we recommend that you use a recorded delivery service since Beds Barbecue Centre cannot be held responsible for returns which are lost or damaged in transit. See our full terms and conditions.