Barbecue & Warranty Customer Information

There is nothing worse than not knowing where you stand with warranty, getting caught out can be costly, so this page is dedicated to providing you with as much information as possible regarding warranty and who covers you for what and how long.


Broilking Warranty Information

Broilking has a limited lifetime warranty, for full details please see below.

Download View Broil King Full Barbeque Range





Imperial XL



• Lifetime on Stainless Steel Lid Components
• Lifetime on Porcelain Steel Lid Components
• Lifetime on Cast Aluminium Cookbox / Components
• Lifetime on Stainless Steel Cookbox

• 2 Years on Cast Iron Grids
• 5 Years on Stainless Steel Grids
• 5 Years on Flav-R-Wave / Heat Tent - Stainless Steel
• 10 Years Main Burners
• 10 Years Rear Burner
• 2 Years Side Burner
• 5 Years SS Cart Components
• 2 Years Remaining Parts and Paint




Imperial Warranty

Regal Range

• Lifetime on Stainless Steel Lid Components
• Lifetime on Porcelain Steel Lid Components
• Lifetime on Cast Aluminium Cookbox / Components
• Lifetime on Stainless Steel Cookbox

• 2 Years on Cast Iron Grids
• 5 Years on Stainless Steel Grids
• 5 Years on Flav-R-Wave / Heat Tent - Stainless Steel
• 10 Years Main Burners
• 10 Years Rear Burner
• 2 Years Side Burner
• 5 Years SS Cart Components
• 2 Years Remaining Parts and Paint



Regal Warranty


Baron Series

• Lifetime on Stainless Steel Lid Components
• Lifetime on Porcelain Steel Lid Components
• Lifetime Cast Aluminium Cookbox / Components

• 10 Years on Porcelain Steel Cookbox
• 2 Years on Cast Iron Grids
• 5 Years on Stainless Steel Grids
• 3 Years on Flav-R-Wave / Heat Tent - Stainless Steel
• 10 Years on Main Burners
• 10 Years on Rear Burner
• 2 Years on Side Burner
• 5 Years on SS Cart Components
• 2 Years on Remaining Parts and Paint



Baron Warranty


Sovereign Series

• Lifetime on Stainless Steel Lid Components
• Lifetime on Porcelain Steel Lid Components
• Lifetime on Cast Aluminium Cookbox / Components
• Lifetime on Stainless Steel Cookbox

• 2 Years on Cast Iron Grids
• 5 Years on Stainless Steel Grids
• 5 Years on Flav-R-Wave / Heat Tent - Stainless Steel
• 10 Years Main Burners
• 10 Years Rear Burner
• 2 Years Side Burner
• 5 Years SS Cart Components
• 2 Years Remaining Parts and Paint



Sovereign Warranty


Signet


• Lifetime on Stainless Steel Lid Components
• Lifetime on Porcelain Steel Lid Components
• Lifetime Cast Aluminium Cookbox / Components

• 10 Years on Porcelain Steel Cookbox
• 2 Years on Cast Iron Grids
• 5 Years on Stainless Steel Grids
• 3 Years on Flav-R-Wave / Heat Tent - Stainless Steel
• 10 Years on Main Burners
• 10 Years on Rear Burner
• 2 Years on Side Burner
• 5 Years on SS Cart Components
• 2 Years on Remaining Parts and Paint



Signet Warranty


Monarch

• Lifetime on Stainless Steel Lid Components
• Lifetime on Porcelain Steel Lid Components
• Lifetime Cast Aluminium Cookbox / Components

• 10 Years on Porcelain Steel Cookbox
• 2 Years on Cast Iron Grids
• 5 Years on Stainless Steel Grids
• 3 Years on Flav-R-Wave / Heat Tent - Stainless Steel
• 10 Years on Main Burners
• 10 Years on Rear Burner
• 2 Years on Side Burner
• 5 Years on SS Cart Components
• 2 Years on Remaining Parts and Paint



Monarch Warranty


Royal

• Lifetime on Cast Aluminium Componets
• 5 Years on Stinles Steel Components
• 5 Years on Burners
• 2 Years on Remaining Parts and Paint






Royal Warranty


Gem

• Lifetime on Warranty on Therma-Cast™ Oven
• 3 Years on Dual-Tube Burners
• 2 Years on Remaing Parts and Paint





Gem Warranty
Porta - Chef

• 10 Years on Cast Aluminium Cookbox
• 2 Years on Porcelain Coated Steel Grids
• 2 Years Cast Iron Grid
• 3 Years on Main Burners
• 2 Years on Remaining Parts and Paint



Porta-Chef Warranty
Keg

• 10 Years on Steel Cookbox
• 2 Years on Cast Iron Grids
• 2 Years on Remaining Parts and Paint




KEG Warranty
Smokers

• 5 Years on Steel Cookbox
• 2 Years on Stainless Steel Grids
• 5 Years on Main Burners
• 2 Years on Remaining Parts and Paint


Smoker Warranty

Napoleon Warranty Information

Napoleon LE Series Warranty LE 485/485RB/485SB/485SIB/485RSB/485RSIB

Covered for the first 10 years
• Aluminium Castings (excluding paint)
• Side Shelves (excluding paint)
• Stainless steel control panel (excluding screen printing)
• Stainless Steel burners
• Stainless Steel or porcelain lid and base inserts
• Lid handles
All the above are replaced free of charge (at our option) from years 1-5, from year 6-10 Napoleon will replace the parts at 50% of the current retail price.

Covered for Two Years
• Stainless Steel/ Porcelain Sear Plates
• Stainless Steel/ Cast Iron Cooking Grids
• Valves with the ignition system
• Temperature Gauges
• Knobs
• Ceramic Infra Red Burner (excluding screens)

Covered for One Year
• Regulators
• Casters
• Warming racks
• Hoses and connectors
• I Glow
• Fasteners
• Accessories

Mirage 485/605/730

Covered for as long as the grill is owned
• Aluminium Castings (Excluding Paint)
• Luxidio Trays
• Stainless Steel Burners
• Stainless Steel Lid Inserts and Handles

All the above are replaced free of charge (at our option) for the first five years, thereafter Napoleon will replace at 50% of the current retail price.

Covered for Two Years

¥ Stainless Steel Sear Plates
¥ Stainless Steel Cooking Grids
¥ Valves with ignition system
¥ Temperature gauge
¥ Knobs
¥ Ceramic infra red burners

Covered for One Year

¥ Regulators
¥ Casters
¥ Warming racks
¥ Hoses and connectors
¥ I Glow
¥ Fasteners
¥ Accessories

Prestige- 308/450/600/750

Covered For as long as the grill is owned

• Aluminium Castings (excluding paint)
• Stainless steel base
• Stainless steel control panel (excluding printing)
• Stainless Steel Burners
• Stainless Steel Rod Cooking Grids
• Stainless Steel Side Shelves
• Luxidio Side Shelf End Caps
• Wheels
• Knobs
• Porcelain enamelled lids
• Stainless steel lids

All the above are replaced free of charge (at our option) for the first ten years, thereafter Napoleon will replace the parts at 50% of the retail cost.

Covered for Three Years

• Stainless steel sear plates
• Ceramic infra red burners (excluding the screen)
• Cast iron cooking grids
• Igniter (excluding batteries)
• Temperature gauge
• Brass valves

Covered for One Year

• Regulators
• Casters
• Stainless Steel Warming Rack
• Hose and Connectors
• Fasteners
• Accessories

Beefeater Warranty Information

Beefeater Barbecues

• Barbecue Frame Lifetime
• Stainless Steel burners Lifetime
• Valves 5 Years
• Quartz Start Ignition System 2 Years
• Vaporizer Grids and Reflectors 2 Years
• All Other Parts 2 Years

Cooktops / Cooking Surfaces

• Stainless Steel Grills Lifetime
• Roasting Hoods
• Body Lifetime
• All other parts 1 Year

Side Burners

• Side Burner Frame Lifetime
• Burner 5 Years
• Cast Alloy parts 5 Years
• All other parts 2 Years

Trolleys

• Stainless steel parts Lifetime
• All other parts 1 Year

Should any part fail due to defective workmanship or faulty materials within the specified period from the date of purchase, BeefEater or its distributor will repair or, (at distributors option), replace the defective part free of charge.
• LP / Propane Gas Cylinder
The cylinder manufacturer is responsible for the materials, workmanship and performance of the gas cylinder. Contact your dealer or the cylinder manufacturer in respect of all warranty claims or service.
• Warranty Administration
In Australia, warranty is administered by BeefEater Barbecues. In other countries, contact your authorised BeefEater retailer for details of your BeefEater distributor.
• To ensure speedy processing of your warranty service claim, ensure that you record all specific
details about your appliance in the space provided. Keep this information handy for future reference. Not Covered Exposure of the barbecue appliance to the elements should be minimised. Once the unit has cooled and is cleaned, store the barbecue under cover. Polyester/Vinyl barbecue covers are an optional accessory that will ensure years of trouble free operation. This warranty does not cover the purchaser or any other person for damage, malfunction or loss due to the following:
• Lack of maintenance, abuse, neglect, misuse, accident or improper installation of this appliance.
• Scratches, dents, corrosion or discolouring caused by heat, abrasive or chemical cleaners or chipping
on porcelain parts.
• Corrosion or damage caused by exposure to the elements, grease fires, insects, weather or hail. Note: Barbecues must be covered when not in use.
• Cleaning and normal wear and tear. Service calls of this nature are chargeable.
• Rusting of cast iron plates, grills and burners. Note: Rust should be removed by a scrub pad and the surface coated with cooking oil. See owners manual Caring for cast iron cooking surfaces. Cooktops must be covered when not in use.
• Commercial use of the barbecue.
• Unauthorised repairs during the warranty period
• Removal or re-installation costs.
• Cracks and weathering of timber parts caused by exposure to the elements or damage by weather, heat, insects, chemicals or foods acids or juices.

Conditions of Warranty

1. The appliance is delivered to the BeefEater distributor's service department or authorised service agent and freight charges both ways are paid by the owner. No liability is accepted for loss or damage during transit.
2. The appliance is installed by a qualified person and operated and maintained in accordance with the instructions supplied. Repairs or service must be carried out by an authorised person.
3.Installation must conform to the applicable Gas, Electrical and Building standards laid down by the local codes for your country or region.
4. No alterations or repairs have been carried out without obtaining the distributors prior consent. Such repair or any replacement does not extend the warranty period.
5. Proof of purchase together with the warranty card must be provided to verify purchase date and establish the warranty period. Only the original purchaser is covered under this warranty.
6. The warranty period is calculated from the date of purchase only.
7. Where this warranty is inconsistent with any state laws, the statutory rights of the purchaser shall prevail.
8. Parts installed from other manufacturers' products will void this warranty.

Outback Warranty Information

10 Year Warranty - Modern Classic, Spectrum, Sapphire, Excelsior and Professional ranges manufactured from 2009

Outback barbecues are warranted to the original purchaser against defects in materials and workmanship. Porcelain coated barbecue bodies, porcelain coated roasting hoods and stainless steel roasting hoods are warranted for a period of ten (10) years from the date of purchase. Stainless steel burners are warranted for a period of two (2) years from the date of purchase. Outback UK will, within this period, supply replacements for defective parts free of charge provided that:

• The product has not been used for trade, professional or hire purposes.
• The product has not been subjected to misuse or neglect, including fat fires and flare-ups or use of a faulty or incorrect regulator.
• The product has not sustained damage through foreign objects, substances or accidents.
• The care and maintenance instructions given in your Outback manual have been followed.

1 Year Warranty: - Omega, Excel and Patio Heaters

Outback barbecues and patio heaters are warranted to the original purchaser against defects in materials and workmanship for a period of one (1) year from the date of purchase. Outback UK will, within this period, supply replacements for defective parts free of charge provided that:

• The product has not been used for trade, professional or hire purposes.
• The product has not been subjected to misuse or neglect, including fat fires and flare ups or use of a faulty or incorrect regulator.
• The product has not sustained damage through foreign objects, substances or accidents.
• The care and maintenance instructions given in your Outback manual have been followed.

This warranty is offered as an extra benefit and is in addition to the customers' statutory rights. Outback UK does not warranty in any way the gas cylinder.

Weber Warranty Information

Weber 2012 Summit, Genesis and Spirit Series Warranties

• Aluminium castings - 2 year on paint excludes fading: 25-years
• Stainless steel Shroud: 25-years
• Porcelain-enamelled shroud: 25-years
• Stainless steel burner tubes: 10-years
• Stainless steel cooking grates: 5-years no rust through or burn through
• Stainless steel Flavorizer¨ bars: 5-years no rust through or burn through
• Porcelain-enamelled cast-iron cooking grates: 5-years no rust through or burn through
• Porcelain-enamelled cooking grates: 3-years no rust through or burn through
• Porcelain-enamelled Flavorizer¨ bars: 2-years no rust through or burn through
• Infrared Rotisserie Burner: 2-years
• All remaining parts: 2-years

Weber Q 100 and 200 Series (including Char Q) Warranties

• Aluminium Castings: 5-years, 2 years paint excluding fading or discoloration
• Thermoplastic/Thermoset Parts: 5-years excluding fading
• All Remaining Parts: 2-years

Weber Q 300 Warranties

• Aluminium Castings: 5-years, 2 years paint excluding fading or discoloration
• Thermoplastic/Thermoset Parts: 5-years excluding fading
• Stationary cart: 2-years
• All Remaining Parts: 2-years

Charcoal Grills (Including all Smokey Joes and Smokers) Warranties

• Cooking / Charcoal grates: 2-years
• Stainless Steel One-Touch Cleaning System (One-Touch Platinum): 10-years
• Bowl and lid against rust / burn-through: 10-years
• Nylon handles: 10-years
• Thermoplastic/Thermoset Parts(One-Touch Platinum): 10-years excluding fading
• All Remaining Parts: 2-years